Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your personal data in accordance with our website. This Privacy Policy applies to domenx (along with all subsidiaries, affiliates, successors and assigns thereof, referred to hereinafter collectively as domenx, "we", "our" and/or "us"), our websites and services. For questions on this Privacy Policy please contact our customer support via the contact information found on this Website (SUPPORT > TICKET). By using our services you agree to the use of the data that we collect in accordance with this Privacy Policy. The purpose of this Privacy Policy is to enable you to understand what personal information of yours is collected, how and when we might use or share your information, and how you can correct any inaccuracies in the information.

Who We Are

domenx provides including web hosting and VPS hosting,SSL-certificates, dedicated server, domain name registration and related products and services, to businesses, individuals, non-profit organizations and others. By using the Services, you freely and expressly give domenx your consent to export your information and data to the United Kingdom.

Information Collected

We collect the following types of information from you to provide you with the products and services you purchased and for the purposes described below. We may collect any or all of the information via both automated means such as communications profiles or cookies.

Personal Information.

Personal information submitted to us through our website will be used for the purposes specified in this Policy. The personal information we collect depends on the type of service and may include your name, address, telephone number, fax number and email address, dates of service provided, types of service provided, payment history, manner of payment, amount of payments, date of payments, domain name, credit card or other payment information. Transaction data, including personal data, can be transferred to:
  • ChronoPay
  • Damaras Ltd., a private limited company registered in England and Wales under company number 8029472 and a registered office at Finchley House, 707 High Road, London N12 0BT, UK.
  • Paysera LT, UAB Code 300060819 Address Mėnulio str. 7, LT-04326 Vilnius
  • BitPay, Inc 3423 Piedmont Road NE Suite 516 Atlanta, GA 30305 United States
in order to process payments.

We accept payment cards of the following international payment systems:

  • VISA International
  • MasterCard

All operations on plastic cards are carried out with the help of electronic payment gateway ChronoPay (ChronoPay). ChronoPay specializes in providing security for online card payments. When making a payment, ChronoPay accepts your plastic card data, then this information is transmitted to the ChronoPay authorization server via a secure SSL communication channel. The data of your card is transmitted only in an encrypted form. ChronoPay uses the special technologies of card online payments to transfer information that are verifed by Visa and MasterCard Secure Code. All operations on your card are carried out in full compliance with the requirements of VISA International, MasterCard and other payment systems. The security of processing Internet payments through ChronoPay is guaranteed by international PCI DSS security certificates.

The activities of ChronoPay comply with the requirements of the Law on Personal Data. All actions with personal data of payers are made exclusively in the territory of the Russian Federation. In accordance with the requirements of international payment systems, once the payment is completed, your card data is not saved neither in the online store nor on the ChronoPay authorization server.


We send a cookie to your computer when you log in to your account or otherwise use the domenx Services. This type of cookie helps us to recognize you if you visit multiple pages on our site during the same session, so that we do not need to ask you for your password on each page. Once you logout or close your browser, this cookie expires and no longer has any effect.We may utilize cookies to track referrals from internal and external affiliates, as well as advertising campaigns.

Customer Surveys.

In addition to sharing survey information with service providers confidentially as described above, domenx may share aggregated, non-personally identifying information obtained from customer surveys.

Information Use

Personal Information.

The information we collect is used for billing and to provide service and support to our customers. We may study this information to determine our customers' needs and to promote certain products and services or additional support.

Customer Surveys

We may use the contact and other information provided to follow up with customers who respond to our customer surveys to help resolve issues internally or with our third party partners. For example, domenx may contact customers based on their survey answers or to highlight certain changes we made in response to customer feedback.

Disclosing Information

Partners and Sponsors.

Some of our products or services are offered or promoted to our customers in conjunction with a partner or sponsor, or another brand or company within our corporate family. We may share your information with these parties to offer the product or service or to facilitate your use of additional amenities included with your hosting account.

We may also disclose aggregate, anonymous data based on information collected from users to potential partners, reputable third parties and other companies or brands within our corporate family.

Service Providers.

Upon registration for domenx services, certain Subscriber information may be transferred to trusted affiliated or unaffiliated third parties that help domenx provide certain services or that provide certain services on domenx behalf. We may transfer (or otherwise make available) your personal information to third parties that help us provide our services or provide services on our behalf. For example, we may use service providers to authorize and process payments, administer surveys, or run promotions.

Data Security

We will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure (password- and firewall-protected) servers. All electronic financial transactions carried out through domenx Services will be protected by encryption cryptographic technology (SSL).


This website is not directed towards children and domenx does not seek to collect any personal information from children. If domenx becomes aware that personal information from a child under the age of 14 has been collected, domenx will use all reasonable efforts to delete such information from its database.

Reseller Relationships

domenx may collect information under the direction of our Resellers, and we have no direct relationship with the individuals whose personal data is provided, processed or obtained by our Resellers. If the Reseller requests that we remove the data, we will respond to such request within thirty (20) business days.

Data Retention.

We retain personal data we process on behalf of our Resellers for as long as needed to provide services under the relationship. We will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Changes to this Policy

We reserve the right to revise, amend, or modify this Privacy Policy at any time and in any manner. However, if we plan to materially change how we plan to use previously collected personal information, we will provide you with advance notice prior to the change becoming effective.

Last Updated:

Mart 17, 2017

Contacting Us

If you have any questions about this Privacy Policy or the practices described herein, you may contact:

Please contact our customer support via the contact information found on this Website (SUPPORT > TICKET).

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